Dev Toolkit

Refunds and cancellations

Scope

This policy applies to Dev Toolkit seats and sessions: Support & Resistance Mapping Intensives, Chart Clinics, Evening Practice Labs, and private group intensives booked through us.

Intensive workshops

  • Full refund of fees paid if you cancel in writing more than fourteen days before the first session day.
  • 50% refund if you cancel between fourteen and seven days before the first session.
  • No refund within seven days of the start, or for no-shows, except where we cancel the event.
  • Deposits are treated as part of the fee for refund calculations.

Chart Clinics

Cancel or reschedule at least forty-eight hours before the call for a full refund or free move to a new slot. Later cancellations and no-shows are non-refundable. If we cancel, you may reschedule or receive a full refund.

Evening Practice Labs

Cancel at least twenty-four hours ahead for a full refund or credit toward another listed lab. Same-day cancellations and no-shows are non-refundable. Four-evening packs: unused evenings remain as credit for ninety days if cancelled under the same notice rules.

If we cancel or move a date

If we cancel a workshop or lab, you may transfer to another date or receive a full refund of fees paid for that booking. If we move a date and you cannot attend, we offer a transfer or full refund.

Work already started

Once an intensive day or clinic call has begun, that portion of the booking is non-refundable. Printed workbooks already issued are non-refundable; digital materials remain licensed for personal use.

Purchased materials

Standalone printed packs (if ordered separately) are non-refundable once dispatched. Digital worksheet packs are non-refundable after download links are sent.

Rescheduling

One complimentary reschedule is allowed for intensives if requested more than fourteen days ahead and if seats remain on the new date. Further moves may incur an administrative fee of £40.

Refund method and timing

Approved refunds are returned to the original payment method within fourteen working days of written approval. Bank transfer refunds require the account details we already hold on invoice.

How to request a refund

Email hello@dev-toolkit.digital with your booking name, date, and reason. Phone +44 20 7005 5000 for urgent same-week changes. We confirm the outcome in writing.

Exceptions

Nothing in this policy limits mandatory UK consumer rights that cannot be excluded by contract.